Refund policy

KITA REIGN Return & Refund Policy

Please note: We do not offer free returns. All return shipping costs are the responsibility of the customer.

Returns

You may request a return within 30 days of receiving your order, provided that:

The item is unused, undamaged, and in its original packaging.
Any hygiene-related items (including innerwear and earrings) have not been opened, tried on, or used.
The product was not part of a clearance, promotional, or discounted sale.
The item is not marked as final sale.
You contact us first via email before returning.

If your return request is approved, you will receive the correct return address. Please do not return packages to the original sender address on the shipping label.

To request a return, please email support@kitareigns.com with:

Your full name
Order number
Reason for return
A clear photo (if the item arrived damaged)
Your shipping address

We reserve the right to deny returns if the product has been visibly worn, damaged, or returned outside the terms stated above. All returns are processed within 7 working days of receipt.

Refunds & Cancellations

Once an order is placed, our system processes it immediately to ensure fast handling.

Orders cannot be cancelled or modified once they have been processed and packed.
Once the order is in transit, cancellation is strictly impossible. If your order is already in transit, please wait until delivery before initiating a return request.

Refunds will only be issued:

If the return is approved under the terms stated above.
After we receive the returned product at our facility in acceptable, resaleable condition.

We do not refund initial delivery fees, return shipping costs, or items returned without prior email approval.

Transit & Location Notice

All KITA REIGN products are shipped directly from our international fulfillment warehouse in Asia. Due to this international transit, shipping delays can occasionally occur outside our control.

Refund Process (If Eligible)

If your return is approved and the product meets our strict quality conditions:

Your refund will be processed within 14 days after we receive and inspect the goods.
Refunds will be credited automatically using the same payment method as your original purchase.
Promotional or discounted items are non-refundable — they may only be exchanged for an item of equal value if approved by our team.

All returns must be shipped back to our central warehouse in Asia at the customer’s expense. We highly recommend using a tracked shipping method and sharing the tracking number with our team, as we cannot issue refunds for items lost in transit.

🛠️ What to do next:

Paste this text into the Return and refund policy editor window.
Click the Publish or Publish policy button at the bottom right of that popup window.
Once that is saved, you can click Insert template or paste custom text for your Privacy Policy, Terms of Service, and Shipping Policy right below it on that same page.

Would you like me to generate your Shipping Policy next based on this international fulfillment model?